FREQUENTLY ASKED QUESTIONS
- What are the hours of the Doer Store Escazú?
Our store hours are from 9am to 6:30pm, Monday to Sunday, continuously.
- Where can I buy in Costa Rica?
You can purchase through our website or at our store located in San José, Escazú, Última Park 2 Local 21.
- Does free shipping cover all of Costa Rica?
Yes, at Doer Fitness, we work to ensure your order reaches your doorstep anywhere in the country for free.
- What shipping options do I have if I make a purchase?
You can choose from these options:
Free shipping (2-8 days)
DOER FLASH Shipping (24 Hrs) *Available only in the GAM
Pickup at Doer Store Escazú
- Can I pick up my order via Uber, Didi, or Pedidos Ya?
Yes, it is possible; we only need you to share with us via WhatsApp (+506 7019 0765) the order number and the express information (full name of the driver and vehicle license plate number).
- What shipping methods do you use?
We manage our own transportation fleet for most shipments. We also ship through third parties like Correos de Costa Rica, Moovin, or different couriers to offer coverage throughout the country.
- How long do free shipments take?
Once the purchase is made, we work to prepare the order as soon as possible; it usually takes between 2 to 4 days, but there is a maximum delivery period of 8 business days.
- If I want the order before the established time and cannot go to pick up at Doer Store Escazú?
You can select DOER FLASH; this method has an additional cost for delivery within 24 hours (this type of shipping applies only in the GAM).
- Out of stock merchandise
If you are interested in a product that is out of stock, message us on WhatsApp (+506 7019 0765) for information about it.
- If I select "Pickup at Doer Store Escazú," when can I go to pick up my order?
If you selected "Pickup at Doer Store Escazú," you can pick up the order at any time during store hours. To pick up the equipment, you would need to provide identification and the order number for pickup.
If you want someone else to pick up your order, you must inform us in advance of the person's name and identification number to facilitate the delivery.
- If I go to the store, can they deliver the order immediately?
Yes, you just need to come to our store and present your identification with the order number for order pickup.
- What are the hours of the Doer Store Escazu?
Our store hours are from 9am to 6:30pm, Monday to Sunday, continuously.
- Shipments outside of Costa Rica?
For products weighing less than 5 lbs, we can deliver the order anywhere in the world; you would only need to cover the shipping costs and be responsible for the customs duties associated with the order once it reaches the border.
- Do the product prices include VAT?
All our prices already include sales tax.
- What payment methods do you have available?
We have different payment methods such as:
Debit or credit card
Paypal
Bank transfer or deposit
Sinpe Móvil
- What are the bank account numbers?
In the name of Doer Solutions S.A
Legal ID: 3-101-724624
National Bank of CR Dollars account: 100-02-171-000765-3
Customer account: 15117110020007659
IBAN account: CR58015117110020007659
National Bank of CR Colones account: 100-01-171-000740-2
Customer account: 15117110010007405
IBAN account: CR44015117110010007405
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In the name of: Doer Solutions S.A
Legal ID: 3-101-724624
Account in US Dollars BAC San José: 929130318
BAC San José customer account: 10200009291303187
IBAN: CR84010200009291303187
Account in Colones BAC San José: 929130300
BAC San José customer account: 10200009291303000
IBAN: CR89010200009291303000
- Do you have any type of financing available?
- Can I cancel an order with a digital gift card?
To cancel with a digital card, you only need to enter the code in the promotional codes section. If you wish to shop at our physical store, you only need to present the QR Code.
- Card authorization failure?
Usually, when you have this problem, it is resolved by contacting your bank and informing them that you wish to make an online purchase on our ecommerce site and need them to authorize the purchase.
- How do I request my electronic invoice?
You can request it in the notes section for the seller along with the billing information, or you can contact us.
- How is my credit card information stored?
Doer Fitness stores an encrypted customer identifier that corresponds to the information stored with our electronic payment service, 2Checkout.
2Checkout allows accepting online credit card payments from customers in their home country and abroad. Doer Fitness does not store personal identification information on its servers.
- What is the type of currency and exchange rate you use?
Prices are in US dollars, and the exchange rate used would be the selling rate of the National Bank of Costa Rica or BAC San José.
- Does the equipment come with a warranty?
At Doer Fitness, we are characterized by our customer service and products of the highest quality. All our products come with a Doer Fitness Guarantee and Support, which is focused on maximum customer satisfaction; the warranty period varies depending on each product. All our products are designed for high traffic.